Information you provide to us, including:

Contact information

such as your name, address, region, email, phone number, professional title, and company name, contact preference.

Content information

such as text, images, audio, video, and the metadata associated with the files you upload.

Profile information

such as your username and password that you may set to establish an online account with us, your account name, account number, Eternalplanet system identification number, photograph, interests, and preferences.

Registration information

such as information that may be related to a service, an account or an event for which you register.

Communications or interactions

such as your preferences for information, calls, emails, or in person communications, events, and publications, and details about how you engage with our communications. We also may conduct user surveys, and research and analysis about your use of, or interest in, our products and surveys.

Energy information

such as your energy production/consumption, electric bill, existing solar capacity, battery settings and usage history, and other information relating to any of your energy resources.

Site information

home details related to your system installation including roof type, house size, device configuration settings, appliance usage, micro-inverter details, system configuration settings, electrical circuit breaker and panel details, permit information, and photographs.

Transaction information

such as information about your billing address, payments to and from you, customer number, and other details of products or services you have purchased from us.

Usage information

such as information about how you use the Service and interact with us, including information associated with any meter identifier (make, model and serial number) or augmented revenue grade meter data (such as cumulative counter ending values as of the end of the month), output information, efficiency and other technical variables, content you upload to the websites or otherwise submit to us, and information you provide when you use any interactive features of the Service.

Other information

that we may collect which is not specifically listed here but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

Information we collect through our products:

The Smart Gateway is the networking hub that connects EP Cube hardware (such as hybrid inverters, and storage) of a EP Cube Home Energy Storage System suite to our monitoring and management software. Once the Smart Gateway is connected to the internet, it begins reporting your energy production, consumption, and site information to us and will continue to do so as long as it is online.

Information from social media platforms.

We may maintain pages for Eternalplanet on social media platforms, such as Facebook, LinkedIn, Twitter, Google, YouTube, Instagram, and other third party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.

Information from other third parties

We may receive personal information about you from third-party sources. For example, a business partner, such as a solar energy system installer, a grid services aggregator, or a utility, may share your contact and energy-related information with us if you have expressed interest in learning specifically about our products or services, or the types of products or services we offer. Similarly, a business partner may share profile or registration information if they assist you in setting up a Eternalplanet Account. We may obtain your personal information from other third parties, such as marketing partners, publicly-available sources, existing Eternalplanet customers, and data providers. In certain circumstances, Eternalplanet collects your personal information from your installer at your direction. These third-parties’ privacy policies govern their sharing of information with Eternalplanet and their other processing, so we advise you to contact the third-parties for further information.

Cookies and Other Information Collected by Automated Means.

We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and activity occurring on or through the Service. The information that may be collected automatically includes your computer or mobile device operating system type and version number, manufacturer and model, device identifier, browser type, screen resolution, IP address, the website you visited before navigating to our website, general location information such as city, state or geographic area; and information about your use of and actions on the Service, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access. Our service providers and business partners may collect this type of information over time and across third-party websites and mobile applications. If it is a Eternalplanet advertising partner that has collected your personal information, its privacy policy will govern its use of that information. For more information on how we use your information, as collected in the manner described in this paragraph, please see the section below titled "To display advertisements."

On our web pages, this information is collected using cookies, browser web storage (also known as locally stored objects, or “LSOs”), web beacons, and similar technologies. Our emails may also contain web beacons. In our mobile application, we may collect this information directly or through our use of third-party software development kits (“SDKs”). SDKs may enable third parties to collect information directly from our mobile application.

Referrals.

Users of the Service may have the opportunity to refer other individuals to us. If you are an existing user, you may only submit a referral to us if you have permission to provide the referral’s contact information to us so that we may contact them.

How We Use Your Information

We may use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

To operate our Business.

We may use your personal information to: provide, operate and improve our business, including to provide the services that you request (including the Service); provide information about our products and services; establish and maintain your user profile on the Service; enable security features of the Service, such as by sending you security codes via email or text, and remembering devices from which you have previously logged into the Service; facilitate social features of the Service, such as providing chat or messaging functionality; communicate with you about the Service, including by sending you notices about your system’s energy consumption and production, announcements, updates, security alerts, support, service related matters, and administrative messages; communicate with you about events, programs or contests in which you participate; understand your needs and interests, and personalize your experience with the Service and our communications; provide customer support and maintenance for the Service; and respond to your requests, questions and feedback.

For research and development.

We analyze your use of the Service (including your personal information such as demographics) to improve the Service, to develop new products and services, and to market and promote our business.

To send marketing and promotional communications.

When permitted by law, we may send Eternalplanet-related marketing communications. Recipients of our marketing communications will have the ability to opt-out of our marketing and promotional communications as described in the Opt-out of Marketing Communications section below.

To display advertisements.

We may work with advertising partners to display advertisements on the Service or elsewhere online. Our third-party advertising partners (e.g. Google Ads, Google Analytics, Facebook, and others) may automatically collect information about you when you use the Service through methods such as cookies and other tracking technologies (as further described below). Such third-party advertisers may use such information about you to display advertisements on the Service or elsewhere online, and such advertising may be targeted to you based on your use of the Service or your activity elsewhere online. To learn more about your choices in connection with advertisements delivered to you by our third-party advertising partners, please see the section below titled “Targeted online advertising.” Targeted online advertising includes displaying advertisements on social media through programs offered by partners like Facebook Lookalike Audience. Facebook Lookalike Audience enables us to target users of Facebook who “look like” our existing or prospective customers. A lookalike audience uses an existing custom/tailored audience group as a "seed," which may include identifiers that we provide them like your email, or online identifiers automatically collected by them like your usage information or device data. To this end and as permitted by law, we may transfer your contact data to Facebook, so that an audience of similar users is built on that basis by Facebook. Lookalike audiences help reach people who are similar to you for purposes such as customer acquisition, site registration and brand awareness. We do not provide data subject to the GDPR for Facebook Lookalike Audience.

To comply with law.

We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

For protection of rights, fraud prevention, and safety.

We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Service; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

With your consent.

In certain circumstances, we may specifically ask for you to consent to the collection, use or sharing of your personal information, such as when required by law or in connection with a specific offering in which you have elected to participate.

To create anonymous, aggregated or de-identified data.

We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous, aggregated or de-identified data by removing information that makes the data personally identifiable to you. We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.